Custom Orders

Custom Order Policy

Custom orders are deemed Final Sale and are not able to be returned or refunded.

Once an order is placed we will contact you with questions and/or pricing.  If there is a particular file for design or font to use the customer is responsible for 50% of the cost of the file.  Before payment is remitted the customer will be allowed up to 3 modifications for free of the proposed design. After which, there will be an fee starting at $5 per modification, pricing dependent on scope of modifications, Grizzly & Lace at this time has the right to stop designing and planning the project if deemed necessary. 

Full payment is required for custom orders prior to starting production. Once production has commenced all costs of production have been incurred therefore a cancellation is no longer possible, and the custom order cannot be refunded. The custom order lead time is estimated at 8-12 weeks. This does not include weekends or holidays.

Production and delivery lead times are estimates and subject to change. In the unlikely case of a custom order exceeding 20 weeks from the date of the payment, the customer has the right to cancel the custom order for a full refund. 

Once a custom order has been submitted there are no guarantees that they are able to be modified. Charges may apply to approve any production modifications.

Your credit card will be automatically charged for outstanding payments according to our Store Policy, including but not limited to overdue invoices and additional charges.